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In today’s healthcare environment, patient satisfaction is one of the key drivers of success for a healthcare provider or practice. Customer satisfaction can influence future reviews, patient loyalty, and long-term revenue.  In this post, we’ll share eight ways to increase patient satisfaction at your practice – from adjusting front desk policies to optimizing patient follow-up

As a SaaS founder, marketer, or customer success lead, it can sometimes seem like your customer retention strategies are unpredictable despite your best attempts to keep your customers engaged and subscribed. New acquisitions may appear more appealing than retention, but acquiring a new customer is five to seven times more expensive than retaining a current

As a SaaS business, you constantly struggle to attract more users without blowing your entire marketing budget in the process. Whether you’re a founder, a marketer, or a growth strategist, the goal is always to scale your SaaS customer acquisition strategy efficiently.  But have you considered the right strategies for your business’ particular needs? In

The healthcare customer journey is a term that comprises the entire sequence of events that a patient goes through from the first time they experience symptoms all the way through to their aftercare and long-term treatment plans. It’s an essential cycle to think about for healthcare marketers and providers as it reveals possible pain points

Regardless of your specialty, your medical office can often struggle to maintain enough patients to keep your practice financially stable and operational.  You’re not out of options; increasing patient volume in healthcare is possible by implementing strategies ranging from increasing online visibility to optimizing scheduling and patient retention.  Ready to find out how to increase

Whether you’re a SaaS marketer, product manager, or business owner, you need to understand the concept of the SaaS customer lifecycle. Put simply, the SaaS customer lifecycle covers the acquisition, engagement, and retention of your customers. It’s an essential tool for learning about your customers’ mindsets and the key to optimizing your customer retention, reducing

As a contemporary law firm, relying on traditional methods like print ads and direct mail is no longer enough. Potential clients need to be attracted through other means and some audiences may be looking for your services but may not be aware of your existence.  Online marketing is the key to increasing your visibility and

For law firms, email marketing isn’t only about sending updates about clients; it’s a key strategy to improve communication, build trust, and drive your business’ growth. In this article, we will cover the foundations of email marketing for law firms, including how to build a list of clients, craft effective messaging, and monitor the performance